Strengthen Your Online Customer Service for A Stronger Business
Keep in mind that a customer service department that is not firing on all cylinders will eventually sink your business. Working to achieve the highest degree of service for your customers is a solid business investment ? let?s find out how to do that.
Frequently Asked Questions (FAQ) is your customer service departments best friend. The little FAQ page is a business lifesaver and will save your sanity ? so do think about creating one if you have not. If you are spending a lot of time, or your staff is, with answering simple questions ? then the writing it clearly on the wall.
Of course your FAQ?s will be specific to your business but all businesses can benefit from this. We have seen many formats for FAQ?s, and so it is difficult to make a recommendation to you as far as layout, etc.
Let?s talk about micro blogs and one way most never think about using them for. Putting part of your customer service operations on a blog like this can work very well. You can find customer service operations being run right on Twitter, and that is a pretty cool concept. Granted, this will not be possible with all markets because some just may not be on Twitter. This may or may not be a good option for you, but it can easily be put into motion and you can use it.
We are pretty confident that you already have a good idea about improper manners so prevalent on the net. All customer service departments seem to be fairly consistent with following the edict of being polite and courteous with customers at all times. The goal of your customer service staff is to make the customer happy, and actually that is not hard to do. It is the small things that often count the most in many situations, and so just speaking to people with respect and civility is usually very effective. Online customer service excellence is not hard to offer, and just always stick to the basics of courtesy and politeness with people. You can also make the extra effort to send a ?thank you? note to anyone who comes up with a valuable feedback tip that will help your business.This information was brought to you by http://vibrantviews.hubpages.com/hub/Bifocal-Contact-Lenses?Perfect-Companions-For-Your-Eyes, your source for all things related on bifocal lenses.
Source: http://rsincome.com/2011/09/09/strengthen-your-online-customer-service-for-a-stronger-business/
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